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Posts tagged “photography

Nature’s Imperfections

When photographing nature we encounter imperfect subjects.  It takes a little patience and imagination to make corrections to an image after it’s captured.

While looking through images that were photographed this summer, this one was intriguing. The bug on the coneflower was lost in the shadows and was very much in focus.

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Bug lost in the shadows

The shadow slider in Lightroom opened the area and other adjustments were made to the image. Then the gap on the left kept screaming! Cropping did not help, so the image was edited in Photoshop (Photoshop is used as a plug-in to Lightroom). The magic brush tool was used to capture a piece of the adjacent area and a layer was created of that selection. The petal was turned and transformed, then a layer mask was applied so the petal could be blended in with the rest of the flower.

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A petal was added to the left to fill the gap

Then the space on the right was an attention grabber. The same technique was applied. After the second petal was added the image was saved in Lightroom and the radial filter and adjustment brush was used to make sure the bug was the central focus of the image.

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The gap on the right was filled with data captured from the adjacent area

Nature is imperfect and as the old margarine commercial says, “It’s not nice to fool Mother Nature!” there are those who believe that you capture the image “as is” and make no changes. Making changes to an image that is imperfect has it’s merit. The photographer has to make the decision if the risk of “fooling Mother Nature” is worth taking!

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Image Enhancement

Since posting my blog on using On1 10, I have received approval to be an On1 Affiliate. You can click the link at the bottom of my post to learn more about the On 1 software.

On1 10 was released in November. I have been an On1 user since about version 6.  I received a free version of Perfect Effects for attending a Kelby Photoshop Workshop. I thought it was odd they had another company promoting their products at the workshop, but I took the time to watch the demo during our lunch break.

What I found out was On1 can be used as a plug-in or as a stand alone software. I have used it both ways.  I make my adjustments in Lightroom then move my image over to On1 Effects to further process my image.

For me On1 is a very simple way to enhance my images using the filters they have built into the program.  I am able to layer and mask my images to bring out the details I want or to add in textures or other color enhancements to make my images stand out. And as an O1 user, I receive several preset packages throughout the year. Most of the time I create my own images, but I also try the others out.

My favorite adjustments in On1 Effects are the Amazing Detail Finder located under the sharpening tab and clarity under the tone enhancement tab.  I find that these two adjustments bring out details in my images that I may have not noticed.

I use a Nikon D800E DSLR and shoot in RAW. The image above was taken with a Tamron 28 -75mm f/2.8 lens. My settings were ISO 320, f/11, 28mm, 1/160 sec. The light was behind me and it was about 4:00 in the afternoon. While I was happy with my original image I decided to work with it in On1 Effects.  I used the adjustments I mentioned above and then worked on the highlights and shadows. On1 works similar to Photoshop in that you can make adjustments in different layers and if you are not happy with the change you can always go back and change or delete the layer.  I also added a leather texture to the image which created a warm feel. When I photograph a landscape with an older structure, such as this grist mill, I prefer to age the photograph to give it character.

The image on the left is what was captured out of the camera. On the right I used the On1 Effects to pull out the detail in the bricks and to give the image a more surreal look.  The time of day I captured my images made the reds pop. My settings were the same as in the images above. After I adjust in O1, it saves it back into my Lightroom catalog and I can

This is a collection of bottles in a potting shed. I thought this made a nice grouping. I did not move anything, just photographed it “as is”. My settings were ISO 800, f/4.0, 1/125, at 38mm with a Tamron 28 – 300mm.  I like how the coarse detail in the wood was revealed using the Amazing Detail Finder. I also used a subtle HDR look in this image. I like photographs with lots of texture.

Many times On1 offers the On1 Effects module as a trial; that’s how I started. In the full suite they had enhance, portrait, resize, and B&W modules, too. I have used all of these at one time or another. What I like about On1 is it’s ease of use. I have produced several images with On1 that have been in exhibits, competitions, and have won awards.

Thanks for reading!  Photography provides infinite opportunities for learning!


Customer Service

Typically when I post a blog I have a series of photographs to talk about, but today I am going to give the folks who do customer service for a living a pat on the back.

We hear so many times how terrible a customer service rep was or negative comments about companies. Sometimes, we, the customer, are as much to blame for the poor interaction on the other end of the phone. I know I’ve had those emotionally charged conversations with reps because the “thing-a-ma-jig” I bought broke after I used it once. There are companies out there who stand by the products they sell. I have three of those type of companies that I want to applaud for providing excellent customer service.

Being a photographer, I take great pride in the equipment I own; however, I, like many photographers pick up things off of eBay and buy from other folks who are up grading their equipment. When I buy from another photographer, I feel comfortable that they’ve cared for the equipment just as I would, especially if you are buying top of the line gear.

The first company I would like to applaud is Manfrotto (or Vitec Group Imaging Division). I love my Manfrotto tripod legs and the various heads I own (324RC2 and 468MGRC0, plus a couple of others). I purchased all of these items used and the 468MGRC0 did not have a user’s manual with it. I have had that head for a couple of years and had not used it because I primarily used that particular tripod for video and I had another tripod for my photography. As my equipment “matured” and became heavier, I figured it was time to start using the 468. For the most part it was very easy to use and to figure out, but I kept having difficulty with the tension and keeping it locked in place. I contacted Vitec/Manfrotto and asked them for assistance for the 468. I love using the on-line request forms so my customer service request was forwarded that way. Within a few hours I received a reply confirming they received my request and within 2 business days I had an electronic version of the user’s manual. I reviewed it and found out very quickly what I was doing wrong. To me this was a problem that was resolved quickly and efficiently. Again, if you are going to invest in equipment, go with quality.

The next company is Crumpler. Crumpler is one of those modern or “hip” companies. I was not familiar with them until I started searching for a computer bag and I became intrigued. Their style is very casual and they make a lot of messenger bag style cases. I then discovered their line of camera bags. They are very modern looking and don’t scream, “Hey, I’m a camera bag”! The names they give their bags are very humorus. I went with a Six Million Dollar Home that I purchased on eBay. It has plenty of pockets and room for what all I want to carry with me. I was tightening the clasp on it the other day and it broke. I was worried about calling for a replacement, since I had purchased it used, but when I called and told the lady what I needed she said, “No, problem, send us a picture of the clasp and we will mail one out to you, no charge”. That is a great way to stand by a product. No questions asked and fast turn around. I took a picture of it with my cell phone and emailed it and my contact information and they replied back right away saying they would send me the tracking information once it is in the mail.

The third company is Apple. I have had a couple of contacts with them during the last couple of months. The first contact was in January when my daughter’s iPhone 4S died…literally, died. I called and explained to them what troubleshooting steps I had already taken and then we attempted a full system reset that lasted for an hour. The lady on the phone, set-up a call back time and they were very prompt with calling back. The gentleman on the phone was courteous and very apologetic about the phone. He explained all of my options on replacement so I elected to mail the phone back to them for inspection and then go from there. I was supposed to remove the SIM card before mailing it back. However, the next morning I realized I had not removed the SIM card. I tried calling the automated line, but all I could get was the tracking information on the phone. I remembered, live chat. I got on my computer, which is a Mac by the way, and signed into the live chat. I reached a person (don’t know if they are young or old) named Jeremy. I explained to him my problem and he said he would see if they could intercept it as it came in and retrieve the SIM card. He asked me to hold a moment. He then came back on and apologized for taking so long and asked me to wait a while longer. I replied, “That’s ok I’ll just hum hold music while I wait”. In just a few moments he replied, “Great, as long as it is late ’90’s synthesized jazz.” I told him, “I love a customer service person with class and a sense of humor.” He fired back, “I’ll let you know if I find one!” I did get my SIM card back, too!

It does not take much to make a customer to feel human, even if it is a live chat or a comment system to request service. Recently, Apple has upgraded many of their software products including their operating system, Aperture (the photography editing software), Pages, Numbers, and Final Cut Pro X. I do a fair amount of video editing and have several videos I’ve put together over the last few years. I had just finished working on video and the new upgrades showed up on my system. I was at a stopping point so I decided to go ahead and upgrade everything. You never know what is going to happen when you upgrade. I had a client in and was going to show her what I had put together for her daughter’s audition video. I had already burned a copy, but for some reason I could not get it to play. I opened up Final Cut Pro and ALL of my projects were gone! I could find them on my hard drive, but I could not access them. All I could do was mutter, “Now, what?”

I contacted Apple, this time through their message board for Final Cut Pro and asked for their help to restore my files. I received an email within a couple of hours with links to their upgrade information FAQ’s. Since I had actually read through a few of them, I kind of knew what I was looking for. I found the topic that pertained to me and went in and followed the instructions and I was back up and running. I replied back to the email, his name was Noah, and I said, “Thanks! That worked! I am so glad I have a Mac”. Noah replied, “Right on- glad that helped.”

I think in this automated world that we’ve created we still desire to be treated as humans. Customer service does not have to be stressful to either party. I know occasionally, I try to have a sense of humor about things, just to break the tension of the moment. We all have the customer service horror stories, but we also need to embrace those positive moments when we feel we’ve made a connection on the human level.